Wonderful Day!

We arrived and were courteously welcomed. After that, it was a downhill slide. We were shown to an area where my girlfriend and I were instructed to change into what? We guessed our bathing suits. We were given a robe and slippers with a shower cap to borrow from a grumpy lady who spoke little to no English. A tour group was taken prior to us, so we stood there, like idiots, wondering what we were supposed to do and where was the pool, grotto, etc? We returned to the front desk where an English-speaking young lady showed us around and what our 288 included. The services referred to was a large mineral pool and a ROOM that was supposed to be the outdoor grotto we expected. We paid for a bite to eat and spend hours in this pool both indoors and out. We were both very disappointed and would NOT recommend this Spa Day to anyone!!!! We were not entitled to receive any spa treatments - that was extra. Forget this place. It's a sham!

Our driver was very pleasant and knowledgable. The pools were enjoyable but the process to change and where to store your belongings left a lot to be desired, it wasn't a good start. You do need a bathing cap, a shower cap it you don't plan on going under water. They did not provide any info on spa services, we would have been interested but since the start was so shakey and the spa attendant didn't speak any English, we didn't pursue, they missed the boat as we probably would have had a service while there which would have met more for them!

We met our driver in Piazza Roma and the instructions for this were helpful. The ride to Abano Terme was only about 40 minutes. When we arrived, we were given a short tour of the facilities. We were given a locker space to store our clothing and belongings. The grotto steam room is located inside the hotel and usage was included in the package. In order to get to the pool, you have to go through a long corridor. There are 2 pools (indoor and outdoor) that flow into each other. The temperature of the pools is very warm. There are plenty of deck chairs for usage. There was no provision of bathrobes by the hotel, but towels were available at the pool. No treatments or food is provided. We had a nice lunch on the pool deck which we purchased from the pool bar. When using the pool, bathing caps or shower caps are required. This was definitely enforced while we were there by pool attendants. We were not told about this during the tour and had to go back to the front desk to get plastic shower caps so we could use the pool. This is not customary for Canadians and we were puzzled by this. We didn't feel that there was enough value in this tour to warrant the cost of this excursion. It would be nice to have more things included for the price. (Like a manicure and some lunch.) The usage of the facilities was by a much older demographic primarily by those in their 70's. The driver promptly picked us up at the agreed time and transported us back to Piazza Roma. I don't recommend this tour as we didn't believe there was enough benefit or value for the price that we paid.