Niagara Falls is spectacular and the surrounding area is very pretty but the collection and drop-off of passengers on this trip is somewhat ramshackle ! We were picked up by the operator - Kings Tours - from our hotel and dropped off at their office for processing. We then joined a group on a larger coach before leaving Toronto at 10 AM those who had been picked up at 6 AM were very annoyed. The trip to the Falls and surrounding area went well and on our return the driver started dropping us off at our various hotels. However he was instructed to return a large number of the passengers to the Kings Tours office - even though it was closed ! Don't know what happened to them.

Ok but not my favourite place...far too comercialised

This tour was amazing!

The tour operators were KING TOUR. In TORONTO
Were picked up from hotel bit late and dropped at the office of king tour which was not open till 10 AM.
We had a full day tour in Niagara Falls including lunch which we paid in advance.
The driver Salem was very good made jokes in the mini bus and make the trip exiting. Unfortunately because the trip is packed, we were advised by our driver that it was not possible to have lunch in Niagara Falls because there was not enough time to do the sightseeing so we had to buy our own lunch in Niagara town. Later we were refunded money in our account. The lunch was cheaper so my advice is never to prearrange lunch . You would save lot of money. Overall the tour was very good. The only problem is King Tours. They push the drivers to do lot of things in short time and so the driver has to cut time and rearrange timing for all the sightseeing. I would recommend KING TOURS.

Great tour and good driver. Had a great time and great weather.

Left late, different order to itinerary so had wine tasting at 11.30 in the morning. Arrived back on time.
Driver never spoke about about places of interest, only to give directions regarding next stop.

The tour was wonderfully organized,full of delightful surprises, and led by a capable and congenial guide, Jay W, of King Tours. He did a super job and we would go anywhere with him.

Bit of a blip getting picked up - but soon rectified - and then plain sailing
Excellent trip - thoroughly recommended - excellent tour guide - well planned day and the boat trip was worthwhile

There was an unfortunate mix up with our pick up from our hotel - we were told that we could not be picked up from our hotel as the shuttle was full therefore we had to meet in the city at Ramada Hotel, on our trip into the city from the airport i received an email to say the driver was at our hotel waiting for us! When we got to the city destination, I told the attendant and he apologised and said that should not have happened.
We didn't get away on time which ate into our itinerary plus with a car race in the city, we were advised of potential delays due to some road closures.
The tour itself was great, the boat ride was the highlight and a must if you are there. We opted to have the buffet lunch which was fine however the views were incredible.
The winery was wonderful and we bought some great ice wine deals.
The trip to Niagara on the Lake town was too short, 45 minutes was all we had which was not enough time to really appreciate this wonderful place. I wish we had more time there.
We thought as part of the tour we were going to see the flower clock but it was not mentioned so we didn't push it.
Our driver was great, full of local knowledge and fun facts. No corney jokes were heard thanks Jay but there were plenty of giggles.
The tour ended with the shuttle picking us up to take back to our hotel which was really handy as my mother in-law decided to take it and we decided to go back to the city.
Overall if there were more time it would have got a 10 out of 10 as it did feel a little rushed.

What an experience. It is truly beautiful and amazing. We didn't actually do the boat trip choosing a buffet meal at top of Sheraton hotel instead. The meal was great and views to die for of the falls.