i have contacted viator as we did not get picked up different firm needs to be the same firm for departure and arrival, will feedback once heard back from viator as we then had to book a taxi for the next day to pick us up.

I requested a driver to pick up 4 of us from Hotel Pod Vezi in Prague. He arrived early but was not very friendly which is fine. we stopped to pick up another couple on the way. He drove a van like he was in a grand prix race, stopping and starting very roughly and accelerating like a mad man. My wife got car sick from his erratic driving! I did not catch his name but I do want Viator to read this and take the appropriate actions with our driver. He should not be working as a van driver but would fit right in driving a New York taxi !!

I booked the transfer to and from the airport so I will review them both here. The driver that met me at the airport arrived an hour after my plane arrived and made me stand around while we wait on another flight which the board showed as cancelled the whole time. The driver proceeded to drop me at the wrong hotel. He had me fill out a form with the pick up details for the transfer back to the airport. I had already arranged this with the agency, so this request seemed odd (actually it was a scam). On the return a different driver picked me up. He asked me for payment, when I said I had payed he called his office to confirm. They said I had not paid. I showed the driver my Viator voucher, which he did not honor. Said it was my problem to work out with the company, so I had to pay (again) for the transfer. Which I did. Two strikes for Viator for me, this is the second bad experience I’ve had with their service providers in Europe. Enough for me.

Driver great! I was ready on the dot. We leisurely made our way to the next hotel where the two women were not in the lobby and had not checked out yet, so we had to wait twenty minute for these inconsiderate women. The driver tried to make up the lost time, and I actually arrived on time to check in and get through security in time to meet my plane. Thank you driver!

Driver was there early call beforehand to confirm pick up time. Pleasant and helpful driver.
Despite picking other travellers up we were at the airport in plenty of time.
I will definitely use again.

Exactly as it says on the tin. The driver was waiting for us at the airport and got to the hotel as planned.

Our driver was prompt and an excellent driver. We felt in very good hands with this service. It was well worth the cost. Thank you.

the driver was in time. it was an easy transfer

Great service.

Prompt pickup and good value for money at e12 for a 30 minute trip.

- When I had the hotel ring to confirm my booking and get the pickup time the rep they spoke to did not have any record of my booking which had been made the day before. I do not know what the issue was as could not understand the language so make sure you get your booking confirmed especially as you want to get picked up on time for your flight.