visiting a place where the Incas lived was an awesome experience - the actual visit to Machu Picchu was VERY rushed - we were staying overnight - I think the visit should be the next day of our arrival to Machu Picchu Pueblo (Aguascalientes). We start our day at 2:45 am and make it by Machu Picchu by 8:30am - and we are done by noon. We have not choice on time to visit - maybe we want to go from noon to 4pm instead of at 8:30. I think we should have chance to have an option on this day of even to visit machu picchu the next day early with no need to get up as early as 2:45 am. we are either to sleepy or tired to enjoy train ride in the morning and to tired to fully enjoy tour. I would prefer to go in the morning the next day or go in the afternoon the day of arrival. The hotels at Lima, cusco and Machu Picchu were good. Service at breakfast at the Ferre Hotel was excellent. at the other locations service was good. Guides were very good "Gaby" at the city tour at Lima was excellent. Transportation was good. Our transport at Lima from hotel to airport was very late, it did not cause any problems, just the waiting.

Overall, a great trip and all the previous reviews already addressed both the good issues which I concur. So I'll list some small discrepancies on the itinerary as well some thoughts on the various rules that I read prior to this trip.

1 On Day 1, the itinerary says we would go to Huaca Pucllana but all the guide did was drive around the outside and didn't take us for the 1-hour tour. On my own in Day 2, I did the tour. It also mentions going to Huaca Huallamarca but they didn't take us there either. There should be frequent communication with Viajes Pacifico to ensure that the itineraries are updated often.

2 While breakfast was offered at my hotels, sometimes the pickup is before the 6:00 AM breakfast time forcing you to miss breakfast. In Cusco on the van ride to be picked up for the train station, expect to be picked up at 3:30 AM. At least in Hotel Warari in Cusco they gave me a small takeout bag breakfast.

3 At Machu Picchu, after the morning tour and after the buffet lunch, the guards at the entrance allowed us to re-enter on our own despite the rules of those who enter in the morning are not allowed to re-enter in the afternoon. Furthermore, the so-called rule of having visitors hiring and being escorted by a guide was not enforced either as I was able to enter on my own un-escorted in that afternoon and the following day when with my own ticket I re-entered for a second day. I think the only time the staff will intervene is if you vandalize or possibly if you walk backwards on the one-way walking path.

4 If you intend to go to Machu Picchu on the second day, it's best to buy the bus ticket at the bank in Cusco.
Be sure to have your passport available.

5 Notifications for the schedule on the next day are given to your hotel staff. So whenever you return to your hotel, be sure to ask the front desk staff for any messages from Viajes Pacifico.

6 It says that in Day 3 upon arriving to Cusco, I'd be welcomed with coca infusion tea mate de coca that will help you to get used to the altitude. Nobody offered me such a tea. In the hotel lobby, there was some self-serve tea available.

Again, great trip overall and I just want you to be aware of these issues above.

Went on a multi-generational girls trip with my mom, sis, and niece age 6. Once in a lifetime experience! Bucket list check, check. Viajes Pacifico was awesome. From meeting us at Lima airport with signs to guiding us every transfer through the Inca trail. Incas dont mess around. The trail to the lost in a city was no joke. All of the guides were great but special recognition to Johnny for his passion about Machu Picchu aka his office. He made the tour more interesting and enjoyable. We stayed at Jose Antonio Deluxe in Lima. It was very close to Miraflores a trendy part of the city. Hotel and Lima was modern, clean, fun and safe feeling. Wonderful ice cream at Wongs shopping. The concierge at Jose Antonio really hooked it up for us at a seafood restaurant beachside called Cala. Trip to Cusco started with an ungodly early departure to the airport. Tip: you need to book your own flights to Cusco, book a flight between 9-11 am departure. We again stayed at Jose Antonio in Cusco. Hotel was a little further away from the main city square but still clean and well kept. Really enjoyed the tour of Sasaywawa. Be aware of altitude sickness. We came well prepared with meds but there were a few other travellers in our small group tour that did not and suffered. The bus ride to the train station was not fun. Winding, narrow roads that seemed impossible for a bus, but Peruvian bus drivers are pretty talented. We took that Vistadome train to Aguas Calientes. Beautiful scenery the whole way. We were pretty well fed by the tour. Daily breakfast starting at 5 am through all of the hotels. You get a pastry snack on the train and in Machu Picchu tour provided a buffet lunch at the Santuary Lodge. We stayed at Casa Andina in Aguas Calientes which included dinner the first night. Our last day in Aguas Calientes we went to the hot springs. Tip: no need to book the hot springs tour through Viator. You can walk to the hot springs and it only costs 20 soles/person. Go in the morning!!! I had read the bad reviews on TripAdvisor about them so we had really low expectations. In the end it was a lot of fun and cleaner in the morning. Overall, this tour offered a good balance between guidance and free time which was perfect for our family. It was well priced compared to tours through Condor or Belmont. Highly recommend!

The local tour company that Viator used was on top of their game! Everything went off without a hitch. Please be aware that it is the customers responsibility to book the air travel from Lima to Cusco! Lima is a fascinating city with more to do than the time allotted. Plan ahead, to see what is important to you. Note that Viator offers many different day tours. The same holds true for Cusco. Remember to be aware of the elevation and possibility of altitude sickness. The village of machu picchu is very small but I enjoyed the shops all geared towards tourists. An overnight in machu Picchu does not mean sleeping in the monument itself but in the village below. If you're a avid hiker a want to hold a mountains adjacent to the monument itself prebook!!! Many of these well out long before you arrive. I spent the extra day at the hot springs with a view of the mountains. The train ride was great and is run first class! Enjoy your trip!

This trip was everything as advertised. The reason I chose this particular tour was because of all the positive feedback from these reviews. So now here I sit just returning from this vacation and I will tell anyone reading this the same as all the other 5 star reviews. We felt safe the entire time, everyone we spoke with were friendly. The tour company was prompt and informative. The hotels and food were above average with no issues. The only advice on a negative tone from our experience is to not book your Lima to Cusco flight thru Peruvian airlines. They have older airplanes with older logistics. We got stuck in Lima an additional 24 hours because of the low cloud cover/rain in Cusco. Some of the other local airlines were still able to land. We lost 2 tours and 24 hours in Cusco. This is valuable info I wish I had known while planning this trip. The rest of this tour was simply amazing and I would do it all over again but there's just too many other jewels out there to be discovered. However, I do admit even tho it has been a week today since we returned that I can not get Machu Picchu out of my head. Experience of a Lifetime !

Great tour! Very well organised. You're not with the same group all the time so as a solo traveller this was great to meet people and also have some independence. Most of the tours are single day tours and you usually have the afternoon to do your own thing so I would organise different outings myself. Accommodation was excellent and the pick up service was very prompt. I felt super safe as a solo female traveller on this tour. The trip to Machu Picchu was fantastic! Put it on your bucketlist!

An amazing journey! Accommodation in Lima, Cusco and Aguascalientes was very clean, great buffet breakfasts in particular El Tambo 1 in Lima, all staff in the various hotels were very friendly and helpful. The hotels were very convenient to our interests in the cities. Viajes Pacifico were well organised to cope with the continuing stream of tourists visiting the many sites of interest provided in the tour. We felt supported, knew the goals of the day programs, and had our questions answered promptly. Machu Picchu was a spectacular lived experience, an amazing engineering feat. Through the knowledgeable guides we really appreciated the significance of the INCA achievement and its impact on Andean communities today. Thank you, Viator, it was a great decision to travel with you!

Travel to Machu Picchu is not easy trip the logistic involved is quite complicated but this tour offered by Viator made everything easy. The tour operator Viajes Pacifico, from picking up in LIM airport until dropping off at CUZ airport with boarding pass ready is nothing short of excellence in their service. My wife and I had a wonderful time to Machu Picchu!

Overall ...enjoyed trip. I was annoyed that Erika...with viajes pacific...shorted our tour group by 1 stop. WE were scheduled to make 2 stops in Lima and we only made 1 stop. Needs to be addressed.

ciao
Elia

Our tour guides were all wonderful. Really, really wonderful.
However, communication from Viator was not good. We were never told we to look for someone at the Lima airport for a transfer to our hotel so we ended up spending 40 US to get to the first night's stay. Our hotels were constantly being changed from the original hotels we were told. this can make things difficult when trying to relay information to loved ones in other countries. Additionally, our hotel in Cusco was NOT GOOD. We paid for the upgraded trip, yet there were people on the tour that did not pay for upgrades and stayed in better hotels. I felt ripped off! The Eco Inn was basic very Holiday Inn- beds were VERY uncomfortable, internet was spotty, breakfast was not good, shower water temperature was never consistent I took a cold shower one day . When I expressed my concern to the contracted out tour group I was told that I would have to pay for the cancellation fee to get a better hotel!!!!!!!!!! Also, Spanish speaking tours got a guide for the 3 hour train from Cusco to Aguas Calientes. The guide talked to whole time to the group giving them information and funny stories and we just sat there with not information. Very disappointing.